If technology is designed to make people's lives easier, why must we become technological experts in order to use it?
Over time, technology has been perfected to such an extent that it has suffered a certain dehumanization. And this is the main challenge facing the creators of technological products: to bring technology back to the user.
In this sense, the concept of Customer centric has recently appeared, which places the customer at the center of all actions carried out by the company.
What is this methodology about?
It is a philosophy that focuses on the exhaustive study of the user's habits and customs. Its aim is to discard anything that does not add value to the customer in order to offer a product or service that meets their needs. The customer and their expectations are at the center of the company's decisions and will be the judge of the quality of the products made available to them.
- Why is eDiversa Group a Customer Centric company?
Client focus is the base of our business strategy. It is one of our founding values and we try to apply it in all our actions. We firmly believe that there is no point in having the most technologically advanced product if these advances do not meet our customer's specific needs. For us, the way to stand out is not to incorporate new functionalities "that are the most" but "that serve the most”.
- What do we do to accredit ourselves as a Customer Centric company?
eDiversa Group is a company that develops technological solutions aimed at promoting the digital transformation of companies by satisfying their document management needs. But, as we mentioned at the beginning of this post, the solutions we develop are not only based on the latest technological advances. Our main objectives are to make them intuitive, useful and user-friendly. They are the ones who need to understand and know how to use the technological tool developed.
- Certification of the ITIL methodology
El ITIL is the methodology used by our Project and Development departments for the management of information technology services. It has become the global benchmark of excellence for those working in the development of technology products. Through ITIL, we develop technology products and services in the most efficient way possible and with customer satisfaction as the ultimate goal. Applied to our products, the ITIL methodology helps us meet the needs of our customers from the start of the development process of each of our solutions. Not only in terms of features, but also in terms of internal development.