If it’s true that the Public Administration can boast a high degree of digitalization in its relations with citizens, then it is also true that internal digitalization is a pending subject, such as the way of working and the way of managing people. To correct this deficit, the Government has decided to allocate 20,000 million from the Recovery, Transformation and Resilience Plan to the modernization and digital transformation of the Public Administration.
Recently, the Spanish Public Administration has led the digital transformation in public service. The aim of this transformation is to take advantage of the potential of information and communication technologies to offer an efficient service to citizens and businesses.
In the field of electronic document interchange, Spain was one of the pioneers in making electronic invoicing mandatory with its suppliers, which was established in 2015 for invoices equal to or greater than 5,000 euros. Other initiatives have also been implemented, such as SII y el SILICIE.
But, to complete the digitalization process, the Administration should take one step further and digitalize the database of its entire operation: the people that make it up and their job functions. To do this, they must adopt work methodologies that have proven to be highly effective in other professional sectors.
One of these is Agile, a work methodology widely used in the technological sector that pursues maximum optimization in work processes to gain agility. It is precisely the lack of agility that is one of the most outstanding shortcomings of the public administration.
This methodology is based on the principle that people and their interactions are more important than the tools and processes. This principle also shares the Customer Centric trend, which places the consumer at the center of all the actions developed in a company, which we also use at eDiversa Group.
In addition to these work methodologies, a change of thinking is needed to complete the digital transformation process of the public administration. The people in the Administration must assimilate these new ways of working and learn to communicate differently. To be effective, this change requires time and effort on the part of all members of the teams.
For the culmination of this change, it is essential to invest in employee training. This is the only way the digital transformation process be complete and accepted by workers. It is necessary to invest in providing staff in the sector with the necessary knowledge and skills to be competent in the digital world. This will motivate talent and attract more to the sector.